At salomedelarbre, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a flexible return and refund policy to help you resolve any issues.
1. Return Eligibility
You can return most items purchased from salomedelarbre within 7 to 25 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and undamaged.
- The item must be in its original packaging.
- You must provide a valid proof of purchase (such as an order confirmation or receipt).
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Personalized or custom-made items.
- Gift cards or downloadable content.
- Items marked as final sale or non-returnable at the time of purchase.
Please ensure that the product is eligible for return before proceeding with the request.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 7 to 25 days of receiving your order.
- Provide your order number, the items you wish to return, and the reason for the return.
- We will provide you with instructions on how to return the item, including the return address.
4. Return Shipping Costs
- If the return is due to a defect, error in fulfillment, or damaged item, we will cover the cost of return shipping.
- If the return is for any other reason (e.g., change of mind, wrong size, etc.), the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for the return. We are not responsible for items lost or damaged during return shipping.
5. Refund Process
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. The time it takes for the refund to appear on your account may vary depending on your payment provider (typically 5-10 business days).
6. Exchange Policy
Currently, we do not offer direct exchanges. If you wish to receive a different size, color, or item, please return the original item and place a new order for the desired product.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund, depending on the circumstances.
8. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please first check your bank account or payment provider. If there is still no refund, please contact your payment provider, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
9. International Returns
For international orders, the same return policy applies. However, you may be responsible for return shipping costs and any customs duties or taxes associated with the return. Please be aware that shipping times and refund processing may take longer for international returns.
10. Contact Us
If you have any questions or need assistance with your return, please reach out to us at:
Email: [email protected]
Website: www.salomedelarbre.com