At salomedelarbre, we are committed to providing you with a seamless shopping experience, including prompt shipping of your orders. Below is an overview of our shipping policy:
1. Order Processing Time
Once your order is successfully placed and payment is confirmed, we will begin processing your order. All orders are typically processed within 3-5 business days from the date of purchase. Please note that processing time may vary during peak periods or holidays.
2. Shipping Time
After your order is processed, shipping usually takes between 8-10 business days depending on your location and the shipping method selected. Please note that shipping times may vary due to factors such as customs delays or third-party carrier issues, which are beyond our control.
3. Shipping Methods
We offer various shipping options to meet your needs. Shipping methods and associated fees will be displayed during checkout, based on the destination and size of the order.
4. Shipping Costs
Shipping costs are calculated based on the delivery address and the shipping method chosen. The exact cost will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order is shipped, you will receive a tracking number to monitor the status of your shipment. You can use this tracking number to check the delivery status on the carrier’s website.
6. Shipping Restrictions
- We currently only ship to United States.
- Some locations may incur additional shipping fees or longer delivery times. If there are any issues with shipping to your location, we will notify you as soon as possible.
7. Delivery Issues
If you experience any issues with your delivery, such as delays or damaged items, please contact our customer service team at [email protected]. We will work to resolve the issue promptly.
8. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you notice any errors in your address, please contact us immediately to update it before the order is shipped.
9. International Shipments
For international orders, you may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. Please check with your local customs office for more information about potential fees before placing your order.
10. Lost or Missing Packages
In the event that your package is lost or missing after it has been shipped, please contact us immediately. We will work with the carrier to resolve the situation and determine the next steps.
11. Delays
While we strive to meet the estimated shipping times, unforeseen circumstances such as weather events, holidays, or other disruptions may cause delays. We appreciate your patience and understanding during such instances.
12. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us:
Email: [email protected]
Website: www.salomedelarbre.com